Return & Refund Policy

Effective Date: 1st April 2026
Last Updated: April 2026

At ZEMRO, we stand behind every product we sell. Our 7-day return and replacement policy is designed to give you complete peace of mind when you shop with us — because we believe that premium quality should come with premium support.

Please read this policy carefully before initiating a return or refund request.

1. Our Return Promise
We offer a 7-day replacement guarantee on all eligible products purchased directly from zemro.in. If you receive a product that is damaged, defective, or not as described, we will replace it promptly — no questions asked.

2. Eligibility for Return

To be eligible for a return or replacement, the following conditions must be met:

• The return request must be raised within 7 days of the delivery date
• The product must be unused, uninstalled, and in its original condition
• The product must be returned in its original packaging with all accessories, manuals, and tags intact
• A valid proof of purchase (order number or invoice) must be provided
• The product must not fall under the non-returnable categories listed belo

3. Valid Reasons for Return

We accept return and replacement requests for the following reasons:

• Dead on Arrival (DOA) — product does not work upon first use
• Physically damaged — product received with visible damage or broken parts
• Wrong product delivered — product received does not match what was ordered
• Missing parts or accessories — product received with incomplete contents
• Manufacturing defect — product is defective or malfunctions within 7 days of delivery

4. Non-Returnable Items

The following products are not eligible for return or refund:

• Products returned after 7 days from the date of delivery
• Products that have been used, installed, or tampered with
• Products with damaged, missing, or altered serial numbers
• Products without original packaging or with missing accessories
• Toner powders and cartridges that have been opened or used
• Software products once the seal has been broken or the key has been activated
• Products damaged due to misuse, negligence, or improper handling
• Products purchased during special sale or clearance events (unless defective)
• Custom or specially ordered products

5. How to Initiate a Return

Raising a return request with ZEMRO is simple:

Step 1 — Contact Us Reach out to our support team within 7 days of delivery via any of the following:

• 📧 Email: support@zemro.in
• 📱 WhatsApp: +91 98350 30503
• 🌐 Website: zemro.in/my-account/orders → Select Order → Request Return

Step 2 — Share Details Provide the following information:

• Your order number
• Product name and SKU
• Reason for return
• Clear photographs or a short video of the issue

Step 3 — Approval Our support team will review your request within 24–48 business hours and confirm eligibility.

Step 4 — Return Pickup Once approved, we will arrange a free reverse pickup from your delivery address. Please ensure the product is securely packed in its original packaging before handover to the courier.

Step 5 — Replacement or Refund Once we receive and inspect the returned product, your replacement or refund will be processed within the timelines mentioned below.

6. Refund Policy

6.1 Refund Timelines

6.2 Refund Eligibility

• Refunds are issued when the exact same product is out of stock and cannot be replaced
• For Cash on Delivery (COD) orders, refunds are processed via bank transfer — please provide your bank account details when raising the request
• Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product)
• Prepaid order refunds will be credited back to the original payment source

6.3 Partial Refunds

A partial refund may be issued in cases where:

• Only part of a bundled order is returned
• The product is returned in a condition that does not meet our return criteria but is still accepted at our discretion

7. Replacement Policy

• Replacements are dispatched within 3–5 business days after the returned product is received and inspected
• Replacements are subject to product availability
• If the exact product is unavailable, we will offer a replacement of equal or higher value, or issue a full refund
• Replacement products carry a fresh 7-day return window from the date of the new delivery

8. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please:

• Do not use or install the product
• Take clear photographs and a video of the sealed package before opening, and of the product after opening
• Report the issue to us within 24 hours of delivery for fastest resolution
• We will arrange an immediate replacement at no additional cost

9. Return Shipping

• For eligible returns due to damage, defect, or wrong product, ZEMRO will arrange and bear the cost of reverse pickup
• For returns due to change of mind (where applicable), the return shipping cost will be borne by the customer
• Products must be securely packed to prevent damage during transit — we reserve the right to reject returns that arrive damaged due to inadequate packaging by the customer

10. Quality Check on Return

All returned products undergo a thorough quality inspection upon receipt. We reserve the right to:

• Reject the return if the product does not meet our return criteria
• Deduct a restocking fee if the product is returned in a condition other than its original state
• Return the product to the customer if it is found to be in working condition or not eligible for return

11. Warranty Claims

Our return policy is separate from the manufacturer’s warranty. If your product develops a fault after the 7-day return window, it may still be covered under the manufacturer’s warranty. Please contact us at support@zemro.in and we will help you navigate the warranty claim process.

12. Cancellation Policy

Before Shipment

Orders can be cancelled before they are dispatched by contacting our support team. A full refund will be issued within 5–7 business days.

After Shipment

Once an order has been dispatched, it cannot be cancelled. You may initiate a return once the product is delivered, subject to this return policy.

13. Contact Us

For all return, refund, and replacement queries, please reach out to our customer support team:

14. Policy Updates

ZEMRO Infotech Private Limited reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The updated policy will be published on this page with a revised effective date. We encourage customers to review this policy periodically.

This policy applies to all purchases made directly on zemro.in. For purchases made through third-party platforms such as Amazon or Flipkart, the respective platform’s return policy will apply.

ZEMRO Infotech Private Limited C-794, PKT 11, Jasola, New Delhi – 110025, Delhi, India support@zemro.in · zemro.in · +91 83840 23902

ZEMRO — Powering Every Ambition.