Return Policy

Effective Date: 1st January 2025
Last Updated: September 2026

At ZEMRO, we want you to have complete confidence in your purchase. If you receive a product that is damaged, defective, incorrect, or has a genuine quality issue, we are here to help.

This Return & Refund Policy applies to products purchased directly through zemro.in.

1. Return & Replacement Window

Eligible products may be returned or replacement may be requested within 7 days of delivery, subject to the conditions mentioned in this policy.

For products that arrive damaged, defective, or incorrect, please contact us as soon as possible. In particular, transit-damage claims should be reported within 24 hours of delivery.

Products purchased through third-party marketplaces such as Amazon, Flipkart, or other platforms are subject to the respective platform’s return and refund policies.

2. Products Eligible for Return or Replacement

A return or replacement request may be accepted in the following situations:

  • The product received is damaged during transit.
  • The product is defective or does not function as intended.
  • The wrong product was delivered.
  • A product or an essential accessory included with the order is missing.
  • The product received is materially different from the product ordered.
  • The product has a verified manufacturing or quality issue covered under the applicable warranty.

All return and replacement requests are subject to verification and quality inspection by ZEMRO.

3. Change-of-Mind Returns

ZEMRO primarily accepts returns for products that are damaged, defective, incorrect, incomplete, or otherwise eligible under this policy.

A return solely because you have changed your mind, ordered the wrong product, or no longer require the product may not be accepted once the order has been delivered.

Where a product is specifically marked as eligible for return on its product page, the terms displayed on that product page will apply.

4. Conditions for Return

To be eligible for a return or replacement:

  • The product must be returned in the condition in which it was received.
  • The product should not have been intentionally damaged, modified, or tampered with.
  • All original accessories, cables, manuals, warranty cards, and other items supplied with the product should be included, wherever applicable.
  • The original product packaging should be retained wherever possible.
  • The invoice or proof of purchase may be required.
  • Serial numbers, product labels, security seals, or other identifying marks must not have been tampered with.

ZEMRO may reject a return if the product is found to have been damaged due to misuse, negligence, unauthorized modification, physical abuse, or improper installation/use.

5. Damaged Products

If your package appears significantly damaged at the time of delivery, we recommend refusing the delivery where possible.

If you have accepted the package, please:

  1. Take clear photographs of the outer packaging.
  2. Record photographs or video showing the condition of the package before opening it.
  3. Record the product and any visible damage after opening.
  4. Contact ZEMRO within 24 hours of delivery with your order number and supporting photographs/videos.

This helps us investigate the issue with our logistics partner and process your claim quickly.

6. Defective Products

If the product is not functioning properly, please contact us within the applicable return/replacement period.

Our support team may request:

  • Order number or invoice
  • Photographs/videos of the product
  • A description of the issue
  • Product serial number, where applicable
  • Basic troubleshooting or testing requested by our support team

If the issue is confirmed to be a manufacturing defect and the product is eligible, ZEMRO may provide a replacement or refund, depending on product availability and the circumstances of the case.

Products covered by a separate manufacturer warranty may be handled according to the applicable warranty terms.

7. Wrong or Missing Product

If you receive a product different from what you ordered, or an essential item/accessory is missing, please contact us within 7 days of delivery.

Please provide your order number and clear photographs of the product and packaging. Once verified, ZEMRO will arrange an appropriate resolution, which may include replacement or refund.

8. How to Request a Return

To initiate a return or replacement request, contact our support team with:

  • Order Number
  • Name used for the order
  • Registered mobile number or email address
  • Reason for the return
  • Photographs/videos of the product and packaging, where applicable

Customer Support

Email: support@zemro.in
WhatsApp / Phone: +91 83840 23902

Our support team will review the request and provide the next steps, including return instructions where applicable.

Please do not send a product back to ZEMRO without receiving return instructions from our support team.

9. Return Shipping

For products confirmed by ZEMRO to be damaged, defective, incorrect, or otherwise eligible for return due to an issue attributable to ZEMRO, ZEMRO will generally arrange or bear the applicable return shipping cost.

If a return is approved for another reason specifically covered under the applicable product return terms, the applicable shipping conditions will be communicated at the time of approval.

10. Inspection & Approval

All returned products are subject to inspection.

Receiving a returned product does not automatically mean that the return or refund has been approved.

After inspection, ZEMRO will determine whether the product meets the conditions of this policy. If the return is approved, we will proceed with the applicable replacement or refund.

If the returned product does not meet the return conditions, it may be sent back to the customer.

11. Refunds

Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

For Cash on Delivery orders, ZEMRO may request bank account details or use another appropriate refund method.

Any applicable refund amount will be communicated to the customer after the return has been reviewed and approved.

12. Non-Returnable Situations

A return or replacement may not be accepted where:

  • The applicable return period has expired.
  • The product has been damaged due to misuse, negligence, accident, or improper handling.
  • The product has been modified, repaired, or tampered with without authorization.
  • Serial numbers, labels, security seals, or other identification marks have been removed or altered.
  • The product is returned without essential accessories supplied with it.
  • The issue is caused by normal wear and tear.
  • The product is damaged due to incorrect installation or use contrary to the supplied instructions.
  • The customer is unable to provide reasonable proof of purchase where required.
  • The product was purchased through a third-party marketplace and the applicable marketplace policy governs the return.

13. Bulk & Business Orders

Bulk, wholesale, dealer, reseller, and corporate orders may be subject to separate return, replacement, warranty, and commercial terms.

For such orders, the terms agreed at the time of purchase or mentioned on the applicable quotation/invoice will prevail where they differ from this general consumer return policy.

For assistance with bulk orders:

Email: support@zemro.in
WhatsApp / Phone: +91 83840 23902

14. Cancellation Before Dispatch

If you wish to cancel an order, please contact ZEMRO as soon as possible.

Cancellation requests can generally be accommodated only if the order has not yet been dispatched. Once an order has been handed over to our logistics partner, cancellation may no longer be possible and the applicable return process may apply.

15. Policy Updates

ZEMRO may update or modify this Return & Refund Policy from time to time. The latest version published on this page will apply to purchases made after the effective date of the updated policy.

We recommend reviewing this policy before placing an order.

16. Contact Us

For return, replacement, or refund-related assistance, please contact:

ZEMRO Infotech Private Limited
C-794, PKT 11, Jasola
New Delhi – 110025, Delhi, India

Email: support@zemro.in
WhatsApp / Phone: +91 83840 23902
Website: zemro.in

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

ZEMRO — Powering Every Ambition.